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In this privacy notice, ‘we’, 'us’ and ‘our’ mean Accora. For company contact details, click here.
Depending on which of our products and services you ask us about, buy or use, different departments within our organisation will process your information. You can find out more about how we handle your information, based on the products and services you access or use, by the information provided in this privacy notice.
This privacy notice applies to you if you ask us about, buy or use our products and services. It describes how we handle your information, regardless of the way you contact us (for example, by email, through our website, by phone and so on). We will provide you with further information or notices if necessary, depending on the way we interact with each other.
If you have any questions about this, please contact us here.
We collect personal information from you and from third parties (anyone acting on your behalf). Please see below for more information.
Where you provide us with information about other people, you must make sure that they have seen a copy of this privacy notice and are comfortable with you giving us their information.
We collect personal information from you:
We also collect information from other people and organisations.
For all our customers, we may collect information from:
We process two categories of personal information about you and (where this applies) your dependants:
For more information about these categories of information, see below.
Standard personal information includes:
Special category information includes:
We process your personal information for the purposes set out in this privacy notice. We have also set out some legal reasons why we may process your personal information (these depend on what category of personal information we are processing). We normally process standard personal information if this is necessary to provide the services set out in a contract, it is in our or a third party’s legitimate interests or it is required or allowed by any law that applies. Please see below for more information about this and the reasons why we may need to process special category information.
By law, we must have a lawful reason for processing your personal information. We process standard personal information about you if this is:
We process special category information about you because:
We process your personal information for a number of legitimate interests, including managing all aspects of our relationship with you, for marketing, and to help us improve our services and products. More detailed information about our legitimate interests is set out below.
Legitimate interest is one of the legal reasons why we may process your personal information. Taking into account your interests, rights and freedoms, legitimate interests which allow us to process your personal information include:
We may use your personal information to send you marketing by post, by phone, through social media, by email and by text.
We can only use your personal information to send you marketing material if we have your permission or a legitimate interest as described above.
If you do not want to receive emails from us, you can click on the ‘unsubscribe’ link that appears in all emails we send. If you don’t want to receive texts from us you can tell us by contacting us at any time.
You have the right to object to direct marketing and profiling (the automated processing of your information to help us evaluate certain things about you, for example, your personal preferences and your interests) relating to direct marketing. Please see the section about your rights for more details.
Like many businesses, we sometimes use automation to provide you with a quicker, better, more consistent and fair service, and marketing information we think will be of interest to you. This will involve evaluating information about you.
You have the right to object to direct marketing and profiling relating to direct marketing. You may also have the right to object to other types of profiling set out below. You can contact us to exercise these rights here.
By law, we must tell you if we use profiling of your personal information.
We share your information within the Accora Group, with people acting on your behalf and with others who help us provide products and services to you (for example, health-care providers and medical-assistance providers). We also share your information in line with the law. For more information about who we share your information with, please see below.
We sometimes need to share your information with other people or organisations for the purposes set out in this privacy notice.
For all our customers, we share your information with:
If we share your personal information, we will make sure appropriate protection is in place to protect your personal information in line with data-protection laws.
We deal with many international organisations and use global information systems. As a result, we transfer your personal information to countries outside the EEA (the EU member states plus Norway, Liechtenstein and Iceland) for the purposes set out in this privacy notice. Not all countries outside the EEA have data-protection laws that are similar to those in the EEA and if so, the European Commission may not consider those countries as providing an adequate level of data protection.
We take steps to make sure that, when we transfer your personal information to another country, appropriate protection is in place, in line with data-protection laws. Often, this protection is set out under a contract with the organisation who receives that information. For more information about this protection, please contact us here.
We keep your personal information in line with set periods calculated using the following criteria.
If you would like more information about how long we will keep your information for, please contact us here.
You have the following rights (certain exceptions apply).
Please note: Other than your right to object to the use of your data for direct marketing (and profiling to the extent used for the purposes of direct marketing), your rights are not absolute: they do not always apply in all cases and we will let you know in our correspondence with you how we will be able to comply with your request.
If you make a request, we will ask you to confirm your identity if we need to, and to provide information that helps us to understand your request better. If we do not meet your request, we will explain why.
In order to exercise your rights please contact us here.
If you have any questions, comments, complaints or suggestions in relation to this notice, or any other concerns about the way in which we process information about you, please contact our GDPR Owner at firstname.lastname@example.org or through our website here.
You also have a right to make a complaint to your local privacy supervisory authority. Accora’s main establishment is in the UK, where the local supervisory authority is the Information Commissioner:
Information Commissioner's Office
Cheshire, United Kingdom
Phone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
You can also lodge a complaint with another supervisory authority which is based in the country or territory where:
- Sally Dyos,
Occupational Therapist, Kent