Covid-19 - Accora Business Continuity Strategy

 

Accora are monitoring the escalating coronavirus situation very carefully to ensure continuity of service, and the wellbeing of staff, customers and stakeholders.  There are 4 key areas of focus as follows:

 

Supply chain

Our products are dual sourced out of multiple factories, enabling continuity of supply in the case of any factory being closed.  We carry significant buffer stocks of all products.

We are working with factory staff to reduce the risk of person-to-person transmission, supplying face masks and hand sanitiser where required.   

We have several distribution warehouses in the UK, enabling us to rotate to a different location if a warehouse is shut down. 

 

Products

The World Health Organisation considers that the risk of transmission via product surfaces is low and Accora believes that existing cleaning regimes are sufficient to minimise risk.  

Please contact us for more details on our cleaning recommendations.

 

Our people

Our Coronavirus Policy covers what would happen should the spread of infection escalate, or a member of staff is suspected of being infected with the virus.  

Overseas business travel is being closely managed and if possible suspended. Any staff taking overseas holidays are requested to seek permission to return to work, self-quarantining if necessary.

All our IT and telephone systems are cloud-based, enabling all staff to work remotely, with no loss of business continuity. 

We are contingency planning an office shutdown to ensure business continuity.

 

Home visits

Our confirmation email for all new appointments will include our updated policy on joint visits.  This includes an expectation that we do not carry out visits where the client has been to a heavily infected area recently or if the user has suspected coronavirus.

Product Specialists carrying out joint visits are empowered to make the decision whether to go ahead with a visit if they suspect infection.

All staff in field-based roles are being provided with hand sanitising gel for use before and after all appointments.

 

We will continue to monitor the situation and update you further as necessary.

Configura Testimonial
My OT recently sourced me a new chair and I feel this has changed my life, it helps me with getting up to walk and also I can put my legs up to rest them. This helps me to get into my bed on my own at night which I couldn’t do before. The chair has given me my life and independence back.

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Service User

Service testimonial
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